Global CIO Redefines AIFirst Enterprise Strategy at Scale

Born in Italy, Mirko Giacco now leads tech strategy at Ooredoo Fintech as its Group CIO, stepping into the spotlight by 2026 for shaping smart, cloud-based systems beyond India. Though based globally, his influence grows through a shift away from old office-run servers toward flexible hybrid clouds packed with artificial intelligence. Instead of sticking to tradition, he pushed a years-long overhaul moving key banking and payment operations onto modern platforms using Kubernetes and code that runs itself when needed. Running beneath it all, an AI framework quietly handles risk checks, loan decisions, and tailored user paths across regions like the Middle East and parts of South Asia. While automation does heavy lifting, live tracking tools keep tabs on how well things run – also making sure rules are followed without delay. 

Ooredoo Fintech slashed processing delays by 60 percent under Giacco – even while managing triple the digital payments volume. Costs stayed flat not because of cuts but smarter systems built during high demand. Thousands now handle data better thanks to training pushed through company-wide AI initiatives led from within. These efforts didn’t just stay in one department; they spread skills far beyond core engineers. By 2026, top tech gatherings sought his voice on stage, where he stressed rules for generative AI and fair ways to move data across borders. Talks often circled back to shared standards so services can work together globally. What stands out isn’t speed alone, but how safety and ease shape every tool rolled out. Other CIOs watch closely when regulations tighten, clouds get tangled, or AI reshapes markets.